Question 1

How do I know if therapy is right for me, or if we are a good match?

Accepted Answer

Research consistently shows that a strong, trusting therapeutic relationship is the single most important factor in successful treatment. To help you find a therapist who truly aligns with your needs, Mindframe offers a free 15-minute consultation with your prospective clinician. This brief, no-obligation introductory call allows you to ask questions, discuss your goals, and confidently determine if the clinician is the perfect therapeutic fit for you.

Question 2

What can I expect during my first intake appointment?

Accepted Answer

Your first therapy session is a collaborative, supportive intake consultation designed to map out your path forward. This initial appointment is an opportunity to discuss your personal history, current challenges, and primary goals for evidence-based therapy with your practitioner. We maintain a safe, strictly confidential mental health space, providing a compassionate and non-judgmental environment where you can speak openly about your needs from day one.

Question 3

Do you offer online/virtual therapy sessions, and are they as effective?

Accepted Answer

Absolutely. We offer fully integrated online therapy across Ontario as well as traditional in-person appointments at our Mississauga clinic. Our secure telehealth psychology platform is completely encrypted and strictly compliant with Canadian healthcare privacy regulations (PHIPA). Each client has the total flexibility to choose the format they prefer, allowing you to access premium clinical care from the comfort and privacy of your own home.

Question 4

How many sessions will I need, and how often do I come?

Accepted Answer

Every mental health treatment plan at Mindframe is highly individualized to match your unique clinical needs. The pacing of your treatment is entirely your choice. Most clients opt for weekly or bi-weekly individualized therapy sessions during the initial phase. As you experience measurable progress, you may collaboratively choose to transition to monthly maintenance check-ins or simply schedule follow-up appointments on an as-needed basis.

Question 5

How long is a standard session, and what is your cancellation policy?

Accepted Answer

Each standard therapy appointment is structured and billed as a 60-minute session, which includes dedicated clinical time and administrative note-taking. To respect our specialists' schedules and the needs of other clients waiting for care, our clinic cancellation policy requires 72 business hours' notice to cancel or reschedule an appointment without penalty, except in cases of acute medical emergencies. Your clinician will review these logistical details clearly during your first visit.

Question 6

How can I pay for my sessions?

Accepted Answer

Our office accepts payment via e-transfer or credit card for therapy services. We do not bill insurance directly; you will receive an invoice at the end of each session to submit to your insurance provider for reimbursement.

For assessments, we accept payment by e-transfer only. Credit cards are not accepted.

Question 7

Is what I share in therapy strictly confidential?

Accepted Answer

Yes. Every registered clinician at Mindframe is strictly and ethically bound to the highest professional privacy regulations set by Ontario licensing boards. While therapist confidentiality is foundational to healing, there are specific, standard legal limits to privacy (such as an immediate risk of harm to yourself or others). Your clinician will review these exact ethical privacy standards transparently during your very first appointment, so you feel fully informed and secure.

Question 8

Do you accept WSIB and insurance?

Accepted Answer

We accept WSIB, Blue Cross (VAC clients only), NIHB, and SunLife. We do not currently bill to other insurance companies. Clients receive an invoice at the end of every session, which they can submit for reimbursement.

Question 9

What types of therapy do you use, and how do they help?

Accepted Answer

Our specialized clinicians are highly trained in a diverse range of evidence-based modalities tailored to your specific goals. We offer advanced care including Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Emotionally Focused Therapy (EFT), and Mindfulness-based practices. Rather than using a one-size-fits-all approach, your clinician will work collaboratively with you to identify and implement the precise therapeutic tools that will work best for you.

Question 10

What should I do if I experience a mental health crisis between sessions?

Accepted Answer

Please note that Mindframe is an outpatient clinic and does not provide immediate emergency psychological services. If you or a loved one are experiencing an acute mental health crisis, please contact emergency services or go directly to the nearest hospital emergency department. Once your physical safety is secure, you are welcome to leave a secure message or email for your clinician so they can prioritize contacting you for follow-up support.

Question 11

Can you prescribe medication, or do I need to see a psychiatrist for that?

Accepted Answer

Registered therapists and psychologists in Ontario provide specialized, evidence-based psychotherapy and psychological assessments, but we do not prescribe medication. If your comprehensive care requires pharmacological or medical treatment, those prescriptions must be managed by a licensed physician, such as your family doctor or a psychiatrist, with whom we can securely collaborate at your request.

Question 12

Who needs a psychological assessment?

Accepted Answer

Individuals who are experiencing persistent mental health difficulties, seeking a diagnosis, wanting to understand what is driving their challenges, or requiring documentation for treatment or accommodation may benefit from a psychological assessment. Please note: a Psychological Assessment does NOT cover ADHD testing. Clients seeking an ADHD assessment need our Psychoeducational Assessment instead.

Question 13

Can a psychological assessment diagnose ADHD in adults?

Accepted Answer

No. A thorough ADHD assessment requires objective and subjective testing that falls outside a Psychological Assessment. We recommend a Psychoeducational or Neuropsychological Assessment for diagnosis of ADHD.

Question 14

What is the difference between a psychological and a neuropsychological assessment?

Accepted Answer

A psychological assessment focuses on emotional, behavioural, and mental health functioning. A neuropsychological assessment additionally evaluates cognitive functioning such as memory, attention, processing speed, and executive function. Dr. Moraes can recommend the most appropriate type of assessment during the clinical interview.

Question 15

How long does it take to receive the written report?

Accepted Answer

Report timelines vary depending on the assessment's complexity. Our administrator will discuss the expected timeline at the outset of your assessment. Reports are thorough, clinically sound documents that take time to prepare properly.

Question 16

What conditions does a neuropsychological assessment help identify?

Accepted Answer

A neuropsychological assessment can help identify and characterize conditions including mild cognitive impairment, traumatic brain injury (TBI), post-concussion syndrome, ADHD, learning disabilities, stroke-related cognitive changes, and other neurological or neurodevelopmental conditions.

Question 17

Who refers for a neuropsychological assessment?

Accepted Answer

Referrals come from physicians, neurologists, psychiatrists, occupational therapists, insurance providers, and individuals themselves. No formal referral is required to book directly with Mindframe.

Question 18

How is a neuropsychological assessment different from an MRI or brain scan?

Accepted Answer

Brain imaging (MRI, CT) shows the structure of the brain. A neuropsychological assessment measures how the brain is functioning, memory, attention, processing speed, language, and reasoning. The two approaches are complementary, not interchangeable.

Question 19

Is a neuropsychological assessment available for WSIB claims?

Accepted Answer

Please note that Dr. Moraes does not provide neuropsychological assessments for WSIB claims. If your assessment involves legal or court matters, it is classified as a Forensic Assessment, which is a separate service; please see our Forensic Assessments section.

Question 20

At what age can a child receive a psychoeducational assessment?

Accepted Answer

Psychoeducational assessments can be conducted for clients from age 6 through adulthood. The specific tools used are normed for each age group. One of our clinicians will recommend the appropriate timing based on your child's situation.

Question 21

Will the report be accepted by my child's school board in Ontario?

Accepted Answer

Yes. Reports from a registered psychologist are accepted by all Ontario school boards and the Ministry of Education. Findings can be used to access an Individual Education Plan (IEP), specialized supports, or gifted program placement.

Question 22

What is the difference between a psychoeducational and a gifted assessment?

Accepted Answer

A psychoeducational assessment evaluates a broad range of cognitive, academic, and learning-related concerns, including learning disabilities and ADHD. A gifted assessment focuses specifically on identifying high intellectual ability for placement into gifted programs. Both are conducted by our psychologists and can be combined when appropriate.

Question 23

Do you assess adults for learning disabilities?

Accepted Answer

Yes. Adults who suspect they have an undiagnosed learning disability or ADHD can benefit from a psychoeducational assessment. Reports can support workplace accommodations, university accommodations, and disability applications.

Question 24

What IQ score qualifies as gifted in Ontario?

Accepted Answer

Each school board in Ontario has its own criteria. Dr. Moraes uses the most current, standardized assessments (WISC and WIAT) and provides complete scores in the report.

Question 25

My child is doing well in school. Why would I pursue a gifted assessment?

Accepted Answer

Gifted children often underachieve in regular classrooms because the curriculum does not match their ability level. Boredom, social difficulties, and underperformance are common in unidentified gifted students. An assessment clarifies the situation and supports appropriate placement.

Question 26

Can a child be both gifted and have a learning disability?

Accepted Answer

Yes. A child can have a gifted profile alongside a learning disability, ADHD or another challenge. A psychoeducational assessment would be a better fit if you suspect your child has challenges.

Question 27

How do we use the gifted assessment report with the school board?

Accepted Answer

The report can be submitted to your child's school board as part of an Identification, Placement and Review Committee (IPRC) referral for gifted placement.

Question 28

Can the Forensic Psychologist serve as an expert witness?

Accepted Answer

Yes. Dr. Moraes has experience providing expert testimony in legal proceedings. Reports are written to withstand professional and legal scrutiny and she is available for consultation with legal counsel.

Question 29

How are forensic assessments different from clinical assessments?

Accepted Answer

While clinical assessments are primarily aimed at understanding and helping the individual being assessed, forensic assessments are conducted for the purpose of informing a legal or quasi-legal decision. They require a higher standard of rigour, include formal consideration of response validity and malingering, and are subject to scrutiny by opposing parties.

Question 30

What concerns can adult therapy help with?

Accepted Answer

Adult therapy at Mindframe addresses anxiety, depression, trauma and PTSD, burnout, grief and loss, life transitions, low self-esteem, relationship difficulties, identity concerns, and more. If you are unsure whether therapy is right for your situation, a free 15-minute consultation call is a good first step.

Question 31

How long is each therapy session?

Accepted Answer

Standard adult therapy sessions are booked for 60 minutes. This includes 50 minutes with the client and 10 minutes for the clinician to chart.

Question 32

Is adult therapy available in Punjabi or Hindi?

Accepted Answer

Yes. We offer adult therapy in English, Punjabi, and Hindi.

Question 33

Do I need a referral to book adult therapy?

Accepted Answer

No referral is needed. You can book directly through our Jane App portal or start with a free 15-minute consultation call.

Question 34

Is adult therapy covered by insurance?

Accepted Answer

We accept WSIB, Blue Cross (VAC clients only), NIHB, and SunLife. For other extended health plans we provide an official invoice that you can submit for reimbursement.

Question 35

What age groups do you work with?

Accepted Answer

All our registered therapists work with families, children, and youth. We support children, adolescents, and their families across a wide range of developmental and emotional needs.

Question 36

Can therapy help a teenager who does not want to go?

Accepted Answer

This is very common. Our registered therapists are experienced in working with young people who are initially reluctant, using a non-judgmental, strengths-based approach that helps teens feel safe enough to engage. A first session is always low-pressure.

Question 37

Do you work with youth involved in the justice system?

Accepted Answer

Yes. Our registered therapists have extensive experience supporting adolescents and families navigating the criminal justice system, including probation, court involvement, and youth justice proceedings.

Question 38

Is family therapy available virtually?

Accepted Answer

Yes. Virtual sessions are available via secure, PHIPA-compliant video from anywhere in Ontario. Multiple family members can join from the same location.

Question 39

Do both partners need to attend couples therapy?

Accepted Answer

In most cases, yes. Couples therapy is most effective when both partners participate. However, our registered clinicians also work with individuals who want to better understand their relational patterns, even if their partner is not ready to engage.

Question 40

What is the Gottman Method?

Accepted Answer

The Gottman Method is one of the most extensively researched approaches to couples therapy. It focuses on building friendship, managing conflict constructively, and creating shared meaning. Our registered clinicians are trained in the Gottman Method.

Question 41

Can couples therapy help after infidelity?

Accepted Answer

Yes. Our registered clinicians have experience supporting couples navigating trust ruptures, including infidelity. Rebuilding trust takes time and commitment from both partners, but with the right support, it is possible.

Question 42

Is couples therapy available virtually?

Accepted Answer

Yes. Virtual couples therapy sessions are available via secure, PHIPA-compliant video from anywhere in Ontario. Both partners can join from the same location.

Question 43

How many sessions will we need?

Accepted Answer

The number of sessions depends on your goals and the complexity of what you are working through. Your clinician will discuss this with you at your first session and review progress regularly.

Question 44

Who is considered a 'senior' for these services?

Accepted Answer

For the purposes of our seniors therapy and Senior Neuropsychological Assessment services, we define seniors as adults aged 65 and older. That said, we welcome any older adult who feels this scope of care fits their needs.

Question 45

What kinds of concerns can seniors therapy help with?

Accepted Answer

We support older adults with grief and bereavement, retirement adjustment, changes in physical health, chronic illness, loss of independence, caregiver stress, loneliness, family role changes, cognitive changes, and end-of-life concerns. Sessions are paced and adapted to each client's needs.

Question 46

Who provides Senior Neuropsychological Assessments?

Accepted Answer

Dr. Susan Moraes, our Clinical Neuropsychologist, provides Senior Neuropsychological Assessments for adults 65+. This is a specialized assessment tailored to the cognitive changes that can accompany aging, such as concerns about memory, attention, executive function, and possible mild cognitive impairment or early dementia.

Question 47

How is seniors therapy delivered?

Accepted Answer

In person at our Mississauga office, virtually across Ontario via secure PHIPA-compliant video, or by phone. Sessions can be adapted for clients with hearing, vision, or mobility considerations.

Question 48

Do you support family members and caregivers of older adults?

Accepted Answer

Yes. Caregiver burnout, family role shifts, and navigating a loved one's cognitive or physical decline are common reasons families reach out. Sessions can include family members where appropriate.

Question 49

Is seniors therapy covered by insurance?

Accepted Answer

We accept WSIB, Blue Cross (VAC clients only), NIHB, and SunLife. We do not currently bill to other insurance companies. Clients receive an invoice at the end of every session, which they can submit for reimbursement.

Question 50

What makes a specialty program different from standard therapy?

Accepted Answer

Specialty programs are designed for populations whose experiences require specific cultural, occupational, or clinical understanding, such as first responders, military members, elite athletes, or WSIB claimants. The clinical work is delivered by clinicians with direct experience in those contexts.

Question 51

Is WSIB funding available for psychological services?

Accepted Answer

Yes. Approved WSIB claims for psychological injury can fund therapy and assessment services. We work directly with WSIB where appropriate. Contact us with your claim details and we will confirm coverage.

Question 52

Are first responder sessions confidential from my employer?

Accepted Answer

Yes. Sessions are confidential under the ethical standards of the College of Psychologists and Behaviour Analysts of Ontario. No information is shared with employers, unions, or departments without your explicit written consent, except in the narrow circumstances required by law.

Question 53

Do I need to be a veteran to access the military program?

Accepted Answer

No. Both currently serving Canadian Armed Forces personnel and veterans are eligible. Virtual sessions across Ontario mean geographic location is not a barrier.

Question 54

Does WSIB fund psychological services?

Accepted Answer

Yes. Approved WSIB claims for psychological injury, including work-related PTSD, chronic mental stress, and psychological sequelae of physical injury, can fund therapy and assessment. Coverage depends on your specific claim status and approved conditions.

Question 55

Do I need a claim number before booking?

Accepted Answer

You can book a free 15-minute consultation call before your claim is finalized. To bill WSIB directly, we will need your claim number and approval details. If your claim isn't yet approved, we can discuss private pay or other coverage in the meantime.

Question 56

Do you help with return-to-work planning?

Accepted Answer

Yes. Return-to-work planning is a core part of WSIB psychological care. This includes graduated return protocols, workplace accommodation recommendations, and coordination with your case manager and treating team.

Question 57

Can you coordinate psychological and physical injury care?

Accepted Answer

Yes. Many WSIB claims involve both physical and psychological injury. We work alongside physiotherapists, occupational therapists, physicians, and your WSIB case manager to ensure coordinated care.

Question 58

Will my employer find out I am attending therapy?

Accepted Answer

No. Your sessions are confidential under the ethical standards of the College of Psychologists and Behaviour Analysts of Ontario. Our clinician will not share any information with your employer, union, or department without your explicit written consent, except in the narrow circumstances required by law.

Question 59

I am not sure if what I am experiencing is PTSD. Should I still reach out?

Accepted Answer

Yes. You do not need a diagnosis or even certainty about what you are experiencing to book an appointment. Many first responders who seek support describe not fitting a clear category, cumulative stress, difficulty switching off, changes in relationships, or a general sense that something is not right. These are all valid reasons to seek professional support.

Question 60

Do you work with corrections officers?

Accepted Answer

Yes. Our clinicians have direct experience working within correctional institutions and understand the unique stressors, culture, and challenges of correctional work. This includes exposure to violence, moral injury, shift work demands, and complex organizational dynamics.

Question 61

Is virtual therapy appropriate for first responders?

Accepted Answer

Yes. Many first responders prefer virtual sessions for privacy, scheduling flexibility, and convenience. Sessions are conducted via PHIPA-compliant, encrypted video. Phone sessions are also available.

Question 62

Is this service for currently serving CAF members as well as veterans?

Accepted Answer

Yes. We support both Canadian Armed Forces veterans and currently serving personnel. Dr. Susan Moraes, Dr. Jasmine Bains, and Christine Jarchow all have experience supporting veterans and VAC-funded clients. Virtual sessions mean geographic location within Ontario is not a barrier.

Question 63

Are my sessions covered by Veterans Affairs Canada (VAC)?

Accepted Answer

Coverage through Veterans Affairs Canada depends on your specific VAC health benefits and whether you have an approved condition. We recommend contacting VAC directly to confirm coverage before your first session.

Question 64

What if I am reluctant to seek help because of military culture?

Accepted Answer

This is one of the most common concerns we hear. Our clinicians, including Dr. Susan Moraes, Dr. Jasmine Bains, and Christine Jarchow, work with many veterans and understand the cultural resistance to seeking help. Your first session is entirely confidential, low-pressure, and focused on listening to what you are experiencing, nothing more.

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